Terms of Service

Last updated: October 2026

1. Acceptance of Terms & Platform Scope

By creating an account, accessing, or utilizing the FabFront platform (“FabFront”, “we”, “us”, or “our”), you (“Tenant”, “Operator”, or “User”) agree to be legally bound by these Terms of Service. FabFront operates as a multi-tenant Software-as-a-Service (SaaS) production operating system providing 3D print shops, additive manufacturing hubs, and custom fabrication businesses with quote intake, workflow scheduling, fleet telemetry, multi-part invoicing, and branded e-commerce storefronts.

2. Account Registration & Tenant Security

To use FabFront as a shop operator, you must register an account, supply verifiable business identity details, and maintain secure credentials. You are solely responsible for safeguarding your administrative credentials and for all actions executed under your tenant domain or team member seats. You agree to immediately notify FabFront of any unauthorized access or security breaches. Subdomains assigned under fabfront.io (e.g., [shop].fabfront.io) are leased licenses that remain under FabFront’s administrative authority and may not infringe upon registered trademarks or mislead the public.

3. Subscription Plans, Platform Fees & Billing

FabFront provides tiered access models designed to scale with your shop’s manufacturing volume:

  • Beta Cohort: Qualified early-access participants onboarded during active beta terms receive platform access at $0/month with a 0% platform transaction fee, subject to designated testing feedback covenants.
  • Starter Plan: A $0/month fixed platform fee plus a 3.5% FabFront platform application fee automatically deducted via Stripe Connect Direct Charges on customer checkouts, public quotes, and digital invoices, plus standard Stripe merchant processing fees. Offline payment methods (manual bank wire, cash on delivery, Venmo, or PayPal external overrides) are restricted to Pro subscribers to preserve financial integrity and automated fee reconciliation.
  • Pro Plan: A $79/month auto-renewing flat subscription featuring 0% FabFront platform transaction fees, full access to external/offline payment instructions, advanced multi-seat permissions, and dedicated priority support. Pro subscriptions can be managed or cancelled at any time through the integrated self-service Stripe Customer Billing Portal.

4. Merchant of Record & Financial Liability

Each Tenant Shop operates as an independent Merchant of Record for all customer orders, custom quotes, parts production, and storefront sales. FabFront provides software infrastructure and is not a broker, contract manufacturer, or party to transactions between Tenants and their buyers. Tenants bear exclusive legal and financial responsibility for:

  • Fulfilling physical work orders to agreed dimensional tolerances and material specifications.
  • Determining, collecting, and remitting all applicable local, state, federal, or value-added sales taxes (including state sales tax nexus compliance).
  • Handling customer disputes, refunds, warranty replacements, and all Stripe chargeback assessments or dispute fees.

5. Acceptable Use & Prohibited 3D Models

You agree to comply with all domestic and international laws governing additive manufacturing and digital design files. Tenants and their end customers are strictly prohibited from uploading, quoting, slicing, storing, or manufacturing:

  • Undetectable, unregistered, or illegal firearm components, including frames, receivers, suppressors, or conversion mechanisms (such as auto-sears or drop-in switches).
  • Defense articles, technical data, or defense services regulated under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR) without explicit federal licensing.
  • Counterfeit currency, trademark-infringing goods, or unlicensed proprietary mechanical components.
  • Uncertified medical devices, invasive surgical instruments, or critical life-safety structural items intended for direct bodily implantation or aviation flight control.

FabFront reserves the immediate right to suspend tenant accounts and report violations to appropriate law enforcement authorities upon detection of unlawful manufacturing activities.

6. Intellectual Property & Customer CAD Files

Tenants and their end customers retain 100% intellectual property ownership, copyright, and patent rights in all proprietary 3D CAD files (including STL, STEP, OBJ, 3MF, and slice G-code files), technical drawings, and branding assets uploaded to FabFront. FabFront claims zero proprietary ownership over user-submitted geometries. You grant FabFront a strictly limited, worldwide, non-exclusive license solely to host, stream, render WebGL previews, calculate volumetric slicing pricing, and transmit these files to facilitate shop production.

7. Storage Fair Use & Account Deletion

Tenants may execute complete, permanent account deletion at any time via the self-service Danger Zone in Shop Settings. Initiating deletion permanently wipes tenant D1 database records, purges R2 object storage CAD geometries and thumbnails, releases custom subdomain mappings, and revokes active API credentials. Immutable encrypted offsite database backups are maintained for a 30-day disaster-recovery retention window before irreversible cryptographic expiration. FabFront reserves the right to archive or reclaim subdomains of dormant Starter accounts exhibiting zero login or transaction activity for 180 consecutive days following email notice.

8. Disclaimer of Warranties & Limitation of Liability

FabFront is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory. FabFront expressly disclaims all implied warranties of merchantability, fitness for a particular custom manufacturing purpose, and non-infringement. Under no circumstances shall FabFront, its officers, or its suppliers be liable for direct, indirect, incidental, punitive, or consequential damages resulting from platform downtime, data loss, shipping delays, printer hardware malfunctions, or physical part structural failures in manufactured goods. Tenants agree to defend, indemnify, and hold harmless FabFront from any third-party claims arising from manufactured physical items.

9. Contact Information

For legal inquiries, formal notices, or terms compliance questions, please contact our legal counsel at [email protected].